Partnership might just be the most overused word in the channel, but it’s important not to lose sight of how critical MSP partnerships based on trust are to the success of an MSP. The team at Activa Communications knows what makes partnerships work for an MSP, and as a result we do things differently to most.
Here are nine ways our partner program is different.
1. We’re independent
Activa Communications is a privately owned company, that operates without debt or external investors. This independence benefits our partners significantly because we are always free to make the right choice, without being beholden to others. Our independence forms the foundation of our channel-first mentality and allows us to deliver MSP partnerships built on trust.
2. We are channel-exclusive
We exclusively sell through the channel, with no exceptions. This strategic approach ensures that we are never in competition with our valued partners. Our interests are always fully aligned, and we are committed to supporting you in winning opportunities. From conducting demos to creating customized proposals, we go the extra mile for our partners because we know that what benefits our partners ultimately benefits us.
3. Training is free and ongoing
At Activa Communications we take a different approach to keeping our partners up to date. Unlike some vendors, we don’t monetize training. Instead, all our valued partners receive comprehensive technical and sales training, at no cost—it’s an integral part of our operations. Additionally, we regularly host webinars and one to one training to showcase new features and provide ongoing support.
We believe that well-informed partners lead to better outcomes for everyone involved—us, you, and your customers. That’s why we’re always available to offer advice, whether it’s related to configuration, networking, deployment plans, or any other aspect of our services. It’s just part of building MSP partnerships built on trust.
4. Our pricing modes makes your job easier
Activa Communications provides tailored channel-only solutions for MSPs, Resellers, and Technology Advisors in the Australian and New Zealand market, and we provide our partners with flexible pricing models that make doing business easier.
Some of the key benefits our flexibility delivers include –
Simplified licensing: Unlike many vendors, we avoid complex licenses with additional costs and versions. With Activa, you get straightforward licensing that covers all users, including features over softphones, mobile apps, and desk phones.
Flexible billing: You bill, we bill, we bill for you – we offer a range of options to make billing customers as easy as possible.
Pricing options: We offer a range of pricing options across our suite of products, providing partners with a choice of go to market choices to suit their specific needs.
5. One platform for all your telecommunications needs
Our Partner Portal is designed to make doing business with us fast, efficient and easy, and it provides a wide range of features tailored to the needs of MSPs’. Let’s dive into the details.
Service Qualification – our portal will help you qualify your customer’s site addresses for an array of carrier services, spanning NBN, Telstra, Vocus, AAPT and more. What’s more – we provide the service of designing bespoke solutions to suit your requirements in a form you can drop into your proposal. Simply submit your request with the necessary information through our portal and receive a detailed response within one business day.
Integrated ordering – place orders for any of our services, spanning voice, messaging and connectivity, and link your orders together into projects so that no matter how complex your project, our systems will keep everything organised. Order number porting, online faxing, mobile services – all of the additional extras that others require manual orders or paper forms to arrange.
Comprehensive documentation and support – Need assistance? Our friendly Partner Relationship Team is here to help if you can’t find the right solution in the portal. If you ever get stuck, we’ll walk you through the best options for your clients, ensuring their success.
6. Carrier relationships that deliver coverage where your customers need it
Through our relationships with all tier one and significant tier two and three carriers, we will be able to connect any site for you. We can make sure that you and your clients get the best options, all with one point of contact, one number to call, and one bill.
7. You get free internal use of the Xelion platform
We also provide our partners with internal-use licenses of Xelion, free of charge. This isn’t just an incentive or a courtesy for the sake of it – it’s a way of enabling your whole team to develop an understanding of the platform and what it can do.
If your team uses Xelion daily, they’ll be better at selling it. It’s as simple as that.
8. No Tier 1 Headaches
Tired of dealing with carrier-specific support teams? With us, you have one dedicated point of contact. Our friendly team ensures swift resolutions, so you can keep your staff focused on customer satisfaction. By consolidating carrier interactions our partners save time, reduce complexity, and enhance efficiency. Let us handle the carrier intricacies while you deliver exceptional service.
9. You are part of the development process
We don’t just ‘allow’ partners to request new features – we encourage and embrace it. Our portal allows partners to suggest new features, and vote on the suggestions of others. It could be something completely new and original. It could be something small that streamlines life for your customers. Either way, it gives our partners an investment in our portal and leads to improvements that benefit everyone.
At Activa Communications, our dedication to the channel is at the heart of who we are and what we do. We’re built for partners from the ground up and dedicated to creating MSP partnerships built on trust. If you want the partnership done differently, drop our PRM team an email partners@activacomms.au.